Terms and Conditions

Effective from 1 December 2026

This version applies from 1 December 2026. Until then, the previous version, effective from 5 November 2026, applies; you can request a copy via the contact form.

These Terms and Conditions (the "Terms") set out the rules for using the Holiday Plan web application available at holiday-plan.com and planwakacji.pl (the "Service"), including the rules for purchasing, renewing and cancelling the paid Pro Package and for purchasing One Click Trip credits. They constitute the terms of service referred to in Article 8 of the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means. Please read them carefully before creating an account or placing an order.

1. Service Provider

The Service is provided by:

You can contact us by email or via the Contact

2. Definitions

  • Provider – the entity identified in section 1.
  • User – any natural or legal person or other entity that uses or accesses the Service, with or without an Account, including by automated means.
  • Consumer – a User who is a natural person concluding a contract with the Provider for purposes not directly related to their business or professional activity. The consumer protection provisions of these Terms also apply to a natural person running a sole proprietorship who concludes a contract directly related to their business, where the contract is not of a professional nature for them (Article 38a of the Polish Civil Code).
  • Account – a personal, password-protected area of the Service assigned to a registered User.
  • Free Services – features of the Service available without payment.
  • Pro Package – the paid, subscription-based digital service described in section 9.
  • Subscription Period – the billing period (one month or twelve months) for which the Pro Package has been purchased.
  • One Click Trip – the feature described in section 13 that automatically generates a trip proposal.
  • Credit – a unit of the One Click Trip service that entitles you to generate one trip, as described in section 13.
  • Service Content – all content and data available in the Service other than Your Content, including texts, trip plans and itineraries, descriptions and lists of places, translations, images, compilations of data, and the software and design of the Service.
  • Your Content – trip information, routes, photos and other materials uploaded to the Service by the User.

3. Scope of Services

The Provider offers the following services by electronic means:

  • free of charge – creating and maintaining an Account, planning trips, searching for points of interest, building routes, saving and sharing trip plans, browsing recommended trips and using the contact form;
  • for a fee – the Pro Package, which gives access to the additional features described in section 9, and One Click Trip credits described in section 13.

The contract for Free Services provided through an Account is concluded when the Account is created and is concluded for an indefinite period. The contract for using the Service without an Account is concluded when you start using the Service and ends when you stop using it.

4. Technical Requirements and Security

To use the Service you need a device with Internet access, an up-to-date web browser (e.g. Chrome, Firefox, Safari or Edge) with JavaScript and cookies enabled, and - to create an Account - an active email address.

Using services provided by electronic means involves typical risks, such as malware, phishing or unauthorised access to an account. The Provider applies technical and organisational measures to protect the Service, including encrypted connections (HTTPS) and secure password storage. We recommend using up-to-date software and a strong, unique password, and never sharing your login credentials with anyone.

5. Account

  1. To create an Account you must be at least 16 years old, provide accurate registration data, confirm your email address and accept these Terms.
  2. An Account is personal and may not be shared with or transferred to other persons. You are responsible for keeping your login credentials confidential and for all activity carried out under your Account.
  3. You may request deletion of your Account at any time via the contact form or by email. Deleting the Account terminates the contract for Free Services.

6. Acceptable Use, Automated Access and Intellectual Property

You agree to use the Service in accordance with the law, these Terms and good practice. In particular, you must not:

  • provide or upload unlawful content, including content that infringes the rights of third parties (e.g. copyright or the right to privacy and image), or that is offensive or promotes violence or hatred;
  • attempt to disrupt or overload the Service, or gain unauthorised access to the Service, other Accounts or data that does not belong to you;
  • use the Service to send spam or unsolicited commercial communications.

Automated access. Bots, scrapers and other automated tools may not be used to access or copy the Service or its data without the Provider's prior written consent, except as allowed below. You must not circumvent the rules in the robots.txt file, rate limits, reCAPTCHA or other technical protection measures, or disguise the identity of an automated client.

Permitted use. The following are allowed, provided they follow the robots.txt file and do not overload the Service:

  • search engines and AI services (such as AI search engines, chatbots and assistants), including their crawlers, which may index and analyse public pages, use them to develop their general-purpose models, and summarise, cite and link to them in their answers;
  • AI assistants and agents that you use for your own, non-commercial trip planning;
  • link previews created by social networks and messaging services when a link to the Service is shared;
  • assistive technologies used by people with disabilities and ordinary browser functions, such as screen readers, built-in page translation, printing and password managers.

Prohibited commercial use. Without the Provider's prior written consent, you must not, whether manually or using artificial intelligence or other automated means, use the Service or Service Content for business purposes, in particular to:

  • sell, resell, license or otherwise distribute Service Content or data extracted from it;
  • publish or use Service Content on commercial websites, in commercial apps or in other commercial products or services;
  • extract Service Content systematically, or use it to generate itineraries or other content for a business, its clients or its products;
  • create a database, a dataset or a competing product or service from Service Content.

Operating an AI service as described under Permitted use is not prohibited commercial use, as long as its answers do not reproduce substantial parts of Service Content in place of the Service.

Advertising Holiday Plan. These restrictions do not apply to advertising or promoting Holiday Plan itself: you may use links to the Service and short excerpts of Service Content for that purpose, including on commercial websites and with AI tools, provided that they lead to the Service and are not misleading.

Reservation of rights. Except for the uses allowed in this section, the Provider expressly reserves all rights to Service Content against text and data mining within the meaning of Article 4(3) of Directive (EU) 2019/790 and the national provisions implementing it, including Article 26³ of the Polish Act of 4 February 1994 on Copyright and Related Rights.

Intellectual property. The Service and Service Content are protected by law, including copyright and the rights of the maker of a database, and belong to the Provider or its licensors. Apart from the uses allowed in this section, you may use them only to plan and share your own trips, within the features of the Service. Third-party material, such as OpenStreetMap data and content from Wikimedia projects, remains subject to its own licence, and these Terms do not restrict the rights granted by that licence.

Nothing in this section limits rights that cannot be excluded by contract, including the right of a lawful user to extract and use insubstantial parts of a publicly available database and the exceptions for scientific research.

The Provider may block or limit access for any person or software that breaches this section, take the measures described in section 16 and pursue claims available under the law. To request consent for automated access or commercial use, please contact us via the contact form.

7. Your Content

You retain all rights to Your Content. By uploading it, you grant the Provider a non-exclusive, royalty-free licence, limited to the period in which you use the Service, to store and process Your Content (e.g. to generate thumbnails and read photo location data) and to display it to you and to the persons you choose to share it with, solely for the purpose of providing the Service.

You are responsible for Your Content and confirm that you hold the rights necessary to upload it. If the Provider receives a credible notice that Your Content is unlawful, it may block access to it and will inform you of this, stating the reasons, unless the law prohibits doing so.

Reporting illegal content. Anyone can report content in the Service that they consider illegal, via the contact form or by email to [email protected]. A report should explain why the content is considered illegal, give its exact location (e.g. the URL) and include the name and email address of the person reporting it, as well as a statement that the report is made in good faith. The Provider confirms receipt, decides without undue delay and informs the reporting person of the decision. If the Provider restricts Your Content, it gives you a statement of reasons, and you may ask for the decision to be reviewed via the same channels within 6 months. This address is also the single point of contact for users and authorities under Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act); you can write to us in Polish or English.

Although the Provider takes reasonable measures to protect your data, we recommend keeping your own copies of important photos and trip information.

8. Third-Party Data and Travel Information

Points of interest, maps, ratings, opening hours and related information displayed in the Service may come from third-party sources and are provided for information purposes only. The Provider makes efforts to keep them up to date but does not guarantee that they are complete, accurate or current. Before travelling, please verify important information - such as opening hours, access, safety conditions and entry requirements - with official sources.

Prices, availability and other travel information shown by One Click Trip are indicative only; the rules in section 13 apply to them.

Affiliate links. Some links in the Service that lead to hotels, flights, tickets and activities (e.g. Booking.com, Agoda and GetYourGuide) are affiliate links: the Provider may receive a commission from the partner for a booking made through them, at no additional cost to you. Any booking contract is concluded directly between you and that third party, on its terms.

9. The Pro Package

The Pro Package is a paid subscription that extends the Service with additional features. It currently includes:

  • Trip Gallery - pinning your travel photos on a world map;
  • automatic photo location based on EXIF data;
  • storage of your photos in WebP format - a preview of up to 1600 px on the longer side and a 400 × 400 px thumbnail;
  • monthly One Click Trip credits, in the number and on the terms described in section 13;
  • personal support from our team, including the support conversation on the One Click Trip result page, which is available only with an active Pro Package. This does not affect complaints, which every User can submit under section 15.

The current scope of the Pro Package, its prices and the available billing periods (monthly or yearly) are presented on the Packages page. Prices are displayed in PLN, EUR or USD, depending on your location or the currency selected in your settings, and are final prices that include any applicable taxes.

Uploaded photos are converted to WebP format: each photo is stored as a preview scaled down to a maximum of 1600 px on its longer side (e.g. 1600 × 1200 px for a 4:3 photo; the aspect ratio is preserved and smaller photos are never enlarged) and a 400 × 400 px thumbnail. The originally uploaded file is not stored, so please keep your own copies of the originals.

The Pro Package is provided for the Subscription Period you purchase (one month or twelve months) and renews as described in section 11. It works in the web browsers listed in section 4, on computers and mobile devices, without installing any software. Photos can be uploaded in JPEG, PNG or WebP format, up to 15 MB per file.

The Provider may extend the Pro Package with new features. Key features will not be removed during a Subscription Period you have already paid for, unless this is required by law or for security reasons - in which case you will be entitled to a proportional refund.

10. Purchasing the Pro Package

  1. To purchase the Pro Package you must be logged in to your Account.
  2. On the Packages page, select the billing period (monthly or yearly) and proceed to payment. Before you place the order, you will be shown the total price for the billing period, the currency, the Subscription Period and information about automatic renewal, and you must accept these Terms.
  3. Payments are processed by PayU S.A., with its registered office in Poznań (ul. Grunwaldzka 186, 60-166 Poznań, KRS 0000274399). The available payment methods (e.g. payment cards, BLIK, online bank transfers) are presented during checkout. Automatic renewal is possible only with payment methods that support recurring payments; the data needed for this is stored by PayU. The Provider does not store your payment card details.
  4. The contract for the Pro Package is concluded when the payment has been successfully completed. A confirmation of the contract, together with these Terms, is sent to the email address associated with your Account.
  5. The Pro Package is delivered electronically by activating it on your Account; there are no delivery costs. Activation takes place immediately after PayU confirms the payment, and no later than within 1 day (24 hours) of that confirmation. If you already have an active Pro Package, the newly purchased Subscription Period begins when the current one ends.
  6. Proof of purchase is delivered electronically. If you need an invoice, please contact us.
  7. The Pro Package can be purchased by Users from any country, with payment in PLN, EUR or USD. Users under 18 may purchase it only with the consent of their legal representative.

11. Automatic Renewal and Cancellation

  1. The Pro Package renews automatically at the end of each Subscription Period for a period of the same length, and the fee in force at that time is charged using the payment method used for the purchase, unless you cancel the subscription beforehand.
  2. You can cancel the subscription at any time, without giving a reason and without any fees, in Settings → Pro Subscription by clicking Cancel subscription. The cancellation takes effect at the end of the current Subscription Period: until then you keep full access to the Pro Package, and no further payments will be charged.
  3. Until the end of the current Subscription Period you can undo the cancellation by clicking Resume subscription.
  4. Cancelling the subscription does not entitle you to a refund for the unused part of the current Subscription Period, except in the cases described in sections 9, 14 and 16 or where mandatory law provides otherwise.
  5. If a renewal payment cannot be collected, the Pro Package expires at the end of the current Subscription Period.
  6. After the Pro Package expires, its features are no longer available. Photos added using the Pro Package are kept for at least 12 months from the expiry date and become available again as soon as the subscription is renewed.
  7. You can request the removal of your photos at any time by sending a request to [email protected] from the email address your Account was registered with. The photos will be permanently deleted within 7 days of receiving the request.
  8. A Pro Package granted free of charge (e.g. as part of a promotion) is not renewed automatically and expires at the end of the period for which it was granted.
  9. Each cancellation and resumption of a subscription is recorded (date, time and IP address) for evidence and security purposes.

12. Price Changes

The Provider may change the price of the Pro Package for important reasons, such as changes in tax law, an increase in the costs of providing the Service (e.g. hosting, storage or payment processing) or an extension of the Pro Package features. A price change never affects a Subscription Period that has already been paid for. We will notify you by email at least 30 days before the renewal from which the new price would apply. If you do not accept the new price, you can cancel the subscription before that renewal, as described in section 11.

13. One Click Trip

  1. One Click Trip is a feature that automatically generates a trip proposal for the destination, dates and travellers you enter: a day-by-day sightseeing plan, suggested hotels and flights with indicative prices, typical weather, practical information about the destination country and a packing list. The proposal is also saved in your Account as a trip that you can edit.
  2. Each generation uses one credit. Credits are added to your Account as follows:
    • registration credits – every Account receives, once, the number of free credits in effect on the day it was created (currently ten); they do not expire;
    • monthly Pro credits – while a Pro Package is active, the Account receives credits every month, counted from the start of the current Subscription Period (currently five a month). The number in effect when a Subscription Period began applies for the whole of that period, including every month of a yearly Subscription Period;
    • free monthly credits – if the Provider offers them (their number is shown on the Packages page), Accounts without an active Pro Package receive them every month, counted from the registration date;
    • purchased credits – additional credits can be purchased one at a time at the price shown on the Packages page; they do not expire;
    • granted credits – the Provider may grant credits free of charge, e.g. as part of a promotion or as compensation; they do not expire.
    Unused monthly credits do not carry over to the next month. Credits are used in this order: monthly credits, registration credits, then purchased and granted credits, oldest first. The Provider may change the number of registration and monthly credits for the future; a change does not affect credits already received, the registration credits of existing Accounts or the monthly Pro credits of a Subscription Period that has already been paid for.
  3. A credit is used when you submit the One Click Trip form. If the generation fails for technical reasons, the credit is automatically returned to your Account. Refreshing prices and changing the price range on the result page are free of charge and do not use a credit.
  4. Section 10 points 3–7 apply accordingly to the purchase of credits. If you are a Consumer, you may withdraw from the purchase of a credit under section 14 as long as the credit has not been used. By using a purchased credit you request that the service be provided immediately and acknowledge that, once the trip has been generated, the service has been fully performed and the right of withdrawal expires (Article 38(1)(1) of the Polish Consumer Rights Act).
  5. Indicative information. The content generated by One Click Trip is an automatically prepared proposal for information purposes only. It is not an offer within the meaning of the Civil Code, a booking or a reservation, and it does not guarantee any price or availability. In particular:
    • hotel and flight prices, availability, schedules, meal plans and baggage allowances are indicative and come from third-party partners (e.g. LiteAPI/Nuitée and Travelpayouts/Aviasales); they show the situation at the time of generation or earlier (some fares are prices found by other travellers in recent days). Actual prices and availability may differ and may change at any time, depending on factors such as dates, number of guests and rooms, room type, fare class, currency and exchange rates, taxes and local fees, the booking channel and demand;
    • weather information is based on historical averages (climate data) and is not a weather forecast;
    • country information, travel tips and the packing list come from open sources (e.g. Wikidata and Wikivoyage) and general rules; they may be incomplete or out of date and do not replace official information on entry requirements, visas, health, safety or customs;
    • where the AI review is used, some suggested places and the "Travel tips (AI)" section are generated by an artificial intelligence model provided by a third party, based on general knowledge; this content is marked as AI-generated and may contain errors or be out of date. Only the trip data needed for it (destination, dates, number and ages of travellers, planned places) is sent to that provider - never personal data such as your name or e-mail address;
    • the sightseeing plan, travel times and information about places are estimates.
    Before booking or travelling, please verify the information with the booking site, carrier or accommodation provider and with official sources.
  6. Bookings with third parties. The Provider does not sell accommodation or flights and is not a travel organiser or travel agent. Links to hotels and flights lead to external websites (e.g. a hotel booking site, Aviasales or Google Flights). Any booking contract is concluded directly between you and that third party on its terms; the Provider is not a party to it and is not responsible for its performance, prices, changes or cancellations. Some links are affiliate links: the Provider may receive a commission from the partner for a booking made through them, at no additional cost to you. Commissions do not affect which suggestions are shown; they are chosen according to the criteria described on the result page (e.g. stars, meal plan, price, direct flights).
  7. The One Click Trip service consists in generating the proposal in accordance with this section. Differences between indicative and actual prices, availability or other information, and changes made by third parties, do not in themselves mean that the service does not conform to the contract. This does not limit your right to complain under section 15 if the generation itself is faulty, for example if no plan was generated or it clearly does not match the data you entered.
  8. Sharing. You can create a public link to a generated trip. Anyone who has the link can view the trip plan, without your name or email address. You can turn the link off at any time; it then stops working permanently.

14. Right of Withdrawal

  1. If you are a Consumer, you may withdraw from the Pro Package contract within 14 days of its conclusion without giving any reason, regardless of the payment method you used.
  2. To exercise this right, send us an unequivocal statement of your decision before the 14-day period expires - by email to [email protected], via the contact form or in writing to the Provider's address given in section 1 - stating the email address of your Account. You may use the model withdrawal form set out in Annex 2 to the Polish Consumer Rights Act of 30 May 2014, but this is not obligatory. We will confirm receipt of your statement without delay.
  3. The Pro Package is a digital service, so after withdrawal nothing needs to be sent back and you bear no costs of the return. The Pro Package is deactivated when the refund is processed.
  4. The Provider will refund the payment within 14 days of receiving your statement, using the same payment method you used, unless you expressly agree to a different method that does not involve any costs for you.
  5. When purchasing the Pro Package, you expressly request that the service begins immediately, before the withdrawal period expires. If you then withdraw from the contract, you will pay an amount proportional to the service provided until the moment you informed us of the withdrawal, and the remainder of the payment will be refunded.
  6. If you are a Consumer, you may also withdraw from the purchase of a credit within 14 days of the purchase, as long as you still have an unused purchased credit; the full price of the credit is then refunded and the credit is removed from your Account. Points 2 and 4 apply accordingly. The right of withdrawal expires once a purchased credit has been used and the trip has been generated (section 13 point 4).

15. Complaints

  1. The Provider is obliged to provide the Service, including the Pro Package and One Click Trip, in conformity with the contract. If the service is not in conformity with the contract, a Consumer is entitled to the remedies set out in Chapter 5b of the Polish Consumer Rights Act, in particular to have it brought into conformity, to a price reduction or to withdraw from the contract.
  2. Complaints may be submitted by email to [email protected], via the contact form or in writing to the Provider's address given in section 1. Please include the email address of your Account, a description of the problem and your request. As the Pro Package and One Click Trip are digital services, nothing needs to be sent to us.
  3. The Provider will respond to a complaint by email within 14 days of receiving it.
  4. The Provider does not grant any commercial guarantee for the Pro Package or One Click Trip; the statutory rules on conformity of the service with the contract apply. After-sales support - help with using the Service and the Pro Package - is provided by email at [email protected].

16. Termination

  1. You can terminate the contract for Free Services at any time by requesting deletion of your Account. If you have an active Pro Package, deleting the Account also ends the Pro Package; the fee for the current Subscription Period is not refunded unless you exercise the right of withdrawal or another statutory right. If you have unused purchased credits when your Account is deleted, the Provider will refund the price paid for them; free credits (registration, monthly and granted) expire without compensation.
  2. The Provider may terminate the contract with 14 days' notice sent by email for important reasons, in particular a serious or persistent breach of these Terms. Where a breach consists in providing unlawful content, in automated access or use prohibited under section 6, or in endangering the security of the Service, the Provider may block the Account immediately. If the Provider terminates the contract, the price paid for unused purchased credits will be refunded.
  3. The Provider may discontinue the Service by giving at least 30 days' notice by email. In such a case, the fee for the unused part of a paid Subscription Period will be refunded proportionally, and the price paid for unused purchased credits will be refunded in full.

17. Liability

  1. The Provider makes every effort to ensure that the Service operates continuously and correctly. The Service may, however, be temporarily unavailable due to maintenance, updates or failures; planned breaks will be kept as short as possible.
  2. The Provider is not liable for damage resulting from reliance on the third-party information referred to in sections 8 and 13, from differences between indicative and actual prices or availability, from contracts concluded with third parties through links in the Service, from circumstances beyond its control (force majeure), or from a breach of these Terms by the User.
  3. In relation to Users who are not Consumers, the Provider's liability is limited to the amount paid by the User for the Pro Package and credits in the 12 months preceding the event that caused the damage and does not cover lost profits.
  4. Nothing in these Terms excludes or limits the rights of Consumers under mandatory provisions of law.

18. Personal Data

Information on the processing of personal data - including the controller, the purposes and legal bases of processing, retention periods, recipients (including PayU S.A.) and your rights - is set out in the Privacy Policy.

19. Dispute Resolution and Governing Law

  1. These Terms are governed by Polish law. If you are a Consumer, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of the country of your habitual residence.
  2. Consumers may use out-of-court complaint and redress procedures, for example the assistance of a municipal or district consumer ombudsman, or mediation or a permanent consumer arbitration court at the Provincial Inspectorate of Trade Inspection. More information is available at uokik.gov.pl. Consumers from other EU countries may also contact the European Consumer Centre in their country.
  3. Disputes with Consumers are resolved by the court having jurisdiction under the general rules. Disputes with Users who are not Consumers are resolved by the court having jurisdiction over the Provider's registered address.

20. Changes to the Terms and Final Provisions

  1. The Provider may amend these Terms for important reasons, such as changes in the law, changes in the scope or functionality of the Service, or security requirements. Registered Users will be notified of changes by email at least 14 days before they take effect. If you do not accept the changes, you can delete your Account and cancel the Pro Package before they take effect. Changes will not affect Subscription Periods already paid for to your detriment. Changes that are solely to your benefit, and purely editorial changes that do not affect your rights or obligations, may take effect when they are published.
  2. These Terms are available free of charge on this page, where you can view, save and print them at any time.
  3. These Terms are available in several language versions. In the event of any discrepancy, the Polish version prevails, to the extent permitted by law.
  4. These Terms apply from 1 December 2026. The previous version applied from 5 November 2026 to 30 November 2026.

Credits

Map icons: Font Awesome Free (CC BY 4.0) and "Elephant" by Delapouite from game-icons.net (CC BY 3.0, resized). Map data © OpenStreetMap contributors.

If you have any questions about these Terms, please reach out via our Contact

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